FAQs

At Onceg, we make it our best efforts to make your pillowcase and pillow shopping as simple and enjoyable as possible. Here below, we've answered some of the most common customer questions:

1. What does Onceg sell?

We sell comfortable pillowcases and pillows designed with style and durability in mind.

2. Where is Onceg?

We're located in Eisenach, Germany at Sophienstraße 53X, 99817.

3. Do you ship in Germany and abroad?

Yes, we ship all over Germany. There is also the option to ship abroad—please see at checkout for full shipping arrangements.

4. How can I get in touch with customer services?

You can reach us at any time by email at support@onceg.shop or by phone on +49 1551 0816616.

5. What payment methods can I use?

We accept credit/debit cards, PayPal, and other secure options presented at checkout.

6. How long does it take to ship?

Within Germany, deliveries arrive between 3–7 business days. Other destinations will depend on their location.

7. Can I return or exchange my order?

Yes, it's easy to return or exchange. If you're not satisfied with your order, simply contact our support team within 14 days of order receipt.

8. Are your bed linens and pillowcases washable by machine?

Yes, our products are mostly machine washable. There are complete care instructions with each product to guarantee quality and longevity.

9. Do you offer discounts and promotions?

We have frequent promotions and holiday sales. Join our newsletter or check our website for the most recent information.

10. Is shopping on Onceg secure and safe?

Yes, definitely. We use secure payment gateways and data protection protocols to safeguard your financial and personal information at all times.

Questions & Support

Support Time: 24/7
Store Phone: +4915510816616
Store Email: support@onceg.shop
Store Address: Sophienstraße 53X, 99817 Eisenach, Germany