Shipping Policy
At Onceg, we strive to ensure your shopping experience is easy, reliable, and enjoyable. This Shipping Policy outlines the way we process, ship, and deliver your orders.
Order Processing
- We process all orders within 1–3 business days (excluding weekends and holidays) from when you have received your order confirmation email.
- You'll receive a second notification once your order ships.
Shipping Rates & Delivery Estimates
- We ship within Germany and the EU currently.
- Standard delivery in Germany: 3–7 business days.
- EU deliveries: 4–10 business days, depending on destination.
- Shipping costs are calculated and displayed at checkout.
Shipping Carriers
We employ trustworthy carriers to deliver your bed linen and pillows securely and within the scheduled time. You will be sent a tracking number via email as soon as your package is en route.
International Shipping
We currently ship primarily within Germany and the EU. For orders outside the EU, please email us at support@onceg.shop to check availability and shipping charges.
Delays & Issues
While we try our best to deliver your order as quickly as possible, delays sometimes occur due to high demand, carrier issues, or factors beyond our control. Should you experience any problems with shipping, please contact us at support@onceg.shop or call +49 1551 0816616.
Incorrect Address
It's the customer's responsibility to provide correct shipping information. Onceg is not liable for orders shipped to incorrect addresses provided at checkout.
Questions & Support
For any shipping questions, feel free to contact us:
Support Time: 24/7
Store Phone: +4915510816616
Store Email: support@onceg.shop
Store Address: Sophienstraße 53X, 99817 Eisenach, Germany