Terms of Condition

Welcome to Onceg. The Terms and Conditions below outline the regulations and rules of use of our website and services. By accessing our store onceg.shop, you acknowledge and agree to be legally bound to the following terms. Read them carefully before use of our services.

1. General Information

  • Store Name: Onceg
  • Store Products: Bed Linen and Pillows
  • Address: Sophienstraße 53X, 99817 Eisenach, Germany
  • Email: support@onceg.shop
  • Phone: +49 15510816616

2. Use of Website

By accessing our website, you confirm that you are older than 18 years or viewing by parent or guardian. You agree to use our website for lawful purposes only.

3. Products and Availability

We do our best to display proper product descriptions, images, and prices. We cannot, however, guarantee that all details are completely error-free at all times. Products' availability may vary, and we reserve the right to modify or remove items at any moment without prior notice.

4. Orders and Payments

  • You agree that you will provide accurate and proper information when making an order.
  • Prices are in EUR (€) and include VAT unless otherwise stated.
  • We accept secure payment methods available on checkout.
  • Upon the confirmation of an order, you are subsequently sent an order detail email.

5. Delivery and Shipping

  • We deliver within Germany but are able to offer delivery in other regions as well.
  • Delivery estimates are given but not guaranteed.
  • We will not be held liable for courier delays once shipped out.

6. Refunds and Returns

  • The customer is able to return within 14 days of delivery, according to German consumer law.
  • Products must be brand new, never washed, and in their original packaging. 
  • Refund after testing of goods returned.
  • Return postage fees will be charged except where the product is faulty or incorrect.

7. Intellectual Property

All contents on our website, such as text, images, logos, and designs, are owned by Onceg and copyrighted. Copying is strictly prohibited.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages as a result of using our products or site. Our liability will be limited to the cost we collected for the product.

9. Privacy Policy

Your personal information will be handled in accordance with our Privacy Policy, which explains how we gather, use, and safeguard your information.

10. Governing Law

These Terms and Conditions are governed by German law. Disputes will be resolved in accordance with German law.

11. Amendments to Terms

We reserve the right to modify or change these Terms and Conditions from time to time. Significant changes will be published on our website.

Questions & Suppor

If you have any questions about these Terms and Conditions, please write to us at:

Support Time: 24/7
Store Phone: +4915510816616
Store Email: support@onceg.shop
Store Address: Sophienstraße 53X, 99817 Eisenach, Germany