Refund & Return Policy

At Onceg, we would like you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we have a simple and easy Refund & Return Policy.

1. Returns

• You have 30 days from receipt to return products.
• Products must be new, unwashed, and in original package.
• Used or washed pillows and bed linen cannot be returned due to hygiene reasons.

2. Refunds

• When we receive and inspect your return, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued back to your initial payment method within 7–10 business days.
• Shipping costs are non-refundable.

3. Exchanges

• We exchange items only if they are defective, damaged, or were in error. If you need an exchange, please contact us at support@onceg.shop before exchanging the item.

4. Return Shipping

• Customer is to pay return postage except for faulty or incorrect item.
• Use a traceable mailing method as we cannot guarantee the acceptance of untraceable returns.

On the occasion of questions about returns, refunds, or exchanges, contact our support staff:

Questions & Support

Support Time: 24/7
Store Phone: +4915510816616
Store Email: support@onceg.shop
Store Address: Sophienstraße 53X, 99817 Eisenach, Germany